Privacy Policy
Last Updated: December 10,2025
Your privacy is important to us. This Privacy Policy explains how Phonesly (“Company,” “we,” “our,” “us”) collects, uses, stores, and protects your information when you use our Services.
1. Information We Collect
1.1 Personal Information
We may collect:
Name
Email address
Phone number
Business name
Billing information
Account login information
1.2 Customer & Caller Data
If you use our AI receptionist or automation tools, we may process:
Caller phone numbers
Voice recordings and transcripts
Appointment details
CRM data
Chat/SMS logs
1.3 Automatically Collected Data
We may collect:
Device information
IP address
Browser data
Usage patterns
Cookies/tracking tech
2. How We Use Your Information
We use your data to:
Provide and improve our Services
Power AI features
Schedule appointments
Communicate with you
Process payments
Monitor performance
Ensure security and compliance
Support your account
We never sell your personal data.
3. AI & Automation Data Processing
Our AI systems may analyze:
Calls
Messages
Customer profiles
Voice interactions
Lead qualification details
This is used strictly to improve output quality and provide the Services.
4. Call Recording
If call recording is enabled, you are responsible for complying with local and federal two-party/one-party consent laws.
5. Sharing of Information
We may share your data with:
Service providers
Payment processors (like Paddle)
CRM or telecommunication partners
Legal authorities (if required)
We never sell or rent your data.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information.
No system can guarantee 100% security, but we take your protection seriously.
7. Data Retention
We retain data only as long as needed to:
Provide the Services
Comply with legal obligations
Resolve disputes
Support platform security
You may request deletion at any time.
8. Your Rights
Depending on your location, you may have rights to:
Access the data we have
Request correction or deletion
Opt out of marketing communications
Restrict or limit processing
Request data portability
9. Children
We do not knowingly collect data from anyone under 18.
10. Updates to This Policy
We may update this Privacy Policy as needed. Changes will be posted here.
11. Contact
For privacy inquiries: